Empowering Your Workforce with Explicit & Tacit Knowledge
Explicit knowledge is found in: databases, memos, notes, documents, etc.
Tacit knowledge refers to intuitive, hard to define knowledge that is largely experience based.
Because of this, tacit knowledge is often:
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Context dependent and personal in nature.
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Hard to communicate, and
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Deeply rooted in action, commitment, and involvement (Nonaka 1994)
Workers who are able to visualize more of the end-to-end work process they contribute to tend to get more satisfaction from their jobs. They work both harder and smarter. Recognizing this natural drive to be an integral part of the solution is a critical first step to motivating people to do their best.
Your people are your most valuable asset!
You empower your workforce to make business decisions on behalf of your enterprise whenever you put them together with your customers! In order for people to provide meaningful input into the design of the work process, they need to:
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Truly understand the desired outcome and the parameters within which they must work, and
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Recognize the latitude they have to determine how they are going to achieve it
Business organizations achieve greater success if they incorporate
Real People doing Real Work into their objectives
rather than viewing
Content Management as a matter for IT
Business managers can provide the REBAR KM system because REBAR is based on the documented way enterprise functional departments are authorized to collaborate together. Integrating disparate knowledge to provide actionable information to your workforce:
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Raises the value of data from information to knowledge
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Provides access to enterprise knowledge so they able to answer the “why” behind the “what” – and not get lost in the details of “how”
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Encourages associated tacit KM functions so that they literally become second nature as each employee better understands the value of their contributions